We will write to you before your contract expires giving you the option to renew your service. When does my PO Box® expire or need renewing? If anything has to be signed or paid for, you can do this before you leave the Delivery Office. When you come in to collect your mail, you will find a ‘something for you‘ or ‘fee to pay’ card with your normal mail.

We will also make your local Delivery Office aware of the situation. We’ll ask you some security questions and then issue you with a replacement. If you have misplaced your PO Box® card, you can let us know by visiting our Contact Us page and clicking on the 'Receiving mail' icon, followed by the PO Box® option. What should I do if I lose my PO Box® authority card? However, if you feel that it's unusual for you not be receiving PO Box® mail, please contact us by visiting our Contact us page and choosing the 'Help with my PO Box' option under 'Receiving mail'. It may be due to the fact that there hasn't been any mail for you. If you haven't received any mail, and you aren't expecting to receive something, it doesn't mean that your PO Box® is not working. Not expecting something specific but still concerned your PO Box® isn't working? If they posted the item some time ago and you've confirmed the address details were correct, please contact us by visiting our Contact us page and choosing the 'Help with my PO Box' option under 'Receiving mail'. If you're expecting to receive something specific, we advise you contact the sender so they can check when your item was posted and the address it was posted to. You will only receive mail to your address if you have chosen a Delivery service. Similarly, if you've chosen a Transfer service, you'll need to collect your mail from your local Enquiry Office/Customer Service point.

If you've chosen a Collect service, and have chosen to collect your mail from your local Enquiry Office/Customer Service point, you'll not receive any mail to your address. The quickest way to set up and pay for your PO Box® is by completing our online application form.Įxample of a PO Box® address A full PO Box® AddressĪre you receiving a Collect or Transfer service?

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